Job Title: Warranty Service Coordinator

Department: Customer Support

Supervisor: Quality Assurance Manager

Summary Description:

Oversee and Manage Contender Boats warranty service operations at the Contender Homestead manufacturing facility. Responsible for coordinating warranty service. Tasks include long term, short term and daily warranty service scheduling and oversight of the onsite and in field work performed by the warranty service team. Review and process warranty claims. Review and process warranty parts sales. Review and process non-warranty parts sales. Provide guidance to Dealer partners and repair subcontractors for warranty repair processes. Perform other related duties as assigned or requested.

Qualifications and Job Requirements:

  • knowledge of boat systems and construction
  • experience in customer facing warranty role
  • computer literate (Office Suite and Google Drive Applications) a plus
  • excellent communication and follow-through skills a must
  • bilingual (Spanish English) a plus
  • ability to multi-task in a fast paced and dynamic environment
  • demonstrated ability to manage, train and retain quality employees

Working Conditions

  • light industrial manufacturing setting with dedicated climate-controlled office space
  • potential exposure to chemicals, engine exhaust, battery acid, cleaning agents, solvents and or airborne particles
  • work near and around moving machinery and equipment
  • occasional elevated noise levels

Physical Demands

  • requires sitting, standing and or walking for extended periods of time
  • occasionally requires ability to bend, stoop, crouch, reach and lift up to 25-lbs
  • ability to climb stairs and or ladders

Benefits

  • Health, Dental & Vision Insurance
  • Competitive Salary
  • Holiday Pay
  • Paid Time Off
  • 401K (matching)

Location

  • Homestead, FL USA

About Contender Boats

Contender Boats has been building premier offshore sport fishing boats for over 35 years. With center console and cabin models ranging from 22 to 44 ft, Contender leads the industry in innovation, performance and quality. With manufacturing facilities in Homestead and Ft. Pierce, FL. Contender is a rapidly growing company with great potential for hard working candidates.

ContenderBoatsFA

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